We have 1 Ingenico DESK/3500 manual available for free PDF download: User Manual . Terminal playing up? No worries. Rebooting your terminal reinitiates all the settings and solves most problems. These devices are connected to the internet via Ethernet and must be plugged into a router or switch. If you can't reboot, just unplug the device from the power supply.3. Your PIN needs to be entered in a pop-up window on the iPad / device. Help Desk Services. currency not allowed on your account). It could be only a temporary technical problem. … Verifone P400. NOTE: Sales are not authorized until communication is available so there is Note: Terminals are currently only available to customers in the USA. Table of Contents. Power up the device by holding the enter button. NOTE: Sales are not authorized until communication is available so there is Communication icon This icon indicates whether the terminal is connected to the netw ork. In this section, we provide you all you need to know about how to configure your firewalls while minimising communication errors between your network infrastructure and our payment platform. Ingenico iPP 320. Get paid before leaving the job site by converting a smart phone into your own personal payment machine. Ingenico DESK/3500 User Manual (39 pages) Desk Series. Our tried-and-tested U.S.-based Level 1 agents provide basic troubleshooting with fast escalation to Level 2 experts who have firsthand knowledge of your equipment. If you see this error, your processing terminal just needs to be power-cycled (turned on and off). Designed for Mobility Designed for indoor and outdoor use, the pocket-sized Move/3500 offers extended battery life. Terminal not turning on or screen not lighting up; Terminal won’t connect to process a payment; Alert irruption message on terminal; Terminal not printing ; Still can't fix it? Find out why we have the best customer support ratings in the industry. Convenient NFC payment The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. Any POS using ID Tech. Troubleshooting. Check to see if the device appears in 'My Devices'. Ingenico Desk 3500 Credit Card Machine with Processing. Unplug power, leave power off for 10 seconds and then plug the power back in. Save up to 100% on your processing costs, avoid downtime and keep your business safe. Still no luck? No worries. User-friendly and intuitive interface To begin: • Press the Pound [#] key • Select Reports to view the Reports Menu • Use the arrow key and press the green [ENTER] button to … You must contact the acquirer's help desk to find out the actual result of this transaction. Seller 100% positive . When the second digit is: For a list of all possible statuses, please visit Ingenico ePayments. The hardware type, the software version, and the communication method that will be in use for the device. You should confirm these transactions to complete the payment, or delete the authorization if you wish to cancel the order. Network availability and communication costs are fully optimized. $275.00 . Try running a test transaction. If 'My Devices' shows the Ingenico, try tapping on Ingenico to reconnect the reader. If you still have one, here are the most common fixes to get it working again: If you are looking for Ingenico's Support phone number, call 1-800-435-3014. INGENICO DESK 3500 CREDIT CARD READER DES35BA; FREE Receipt Paper; Last Chance. 2: mean the status is "uncertain". Introduction. Their variety of features provide excellent consumer engagement capabilities. User-friendly and intuitive interface Featuring a large 3.2-inch display, the Move/3500 provides a seamless payment experience. This device is a STAND-ALONE terminal which means it does not integrate directly with the software. With its lightweight, ergonomic design and flexible connectivity options, it … Press and hold the. Verifone P200. Ingenico DESK/3500 User Manual (39 pages) Desk Series. Contact customer support 01908354500 Contact our sales team 01908359190 Paystone is the trademark property of Zomaron Inc., all rights reserved. The following excerpt is from Ingenico ePayments: "Statuses with one digit are the most common statuses. Verifone P400. ID Tech MiniSmart II. Some of the most common issues and how to sort them are listed below. Their variety of features provide excellent consumer engagement … ". It can be due to a technical error or to the expiration of the authorization. The Desk/3500 boosts NFC payment by offering customers a seamless experience through a conveniently located card-reader zone and faster transaction flows. In case of a validation error, usually an additional error code (*) (NCERROR) identifies the error. Secure payment from the Telium TETRA OS Ingenico DESK/3500 Manuals & User Guides. Ingenico iSelf Series / DUO. Setting up firewalls correctly is important in ensuring that transactions are processed successfully. Forget the device from your iOS. New features include: Its TELIUM Tetra OS uses the latest cryptographic schemes with future-proof key length. DESK 3500 COMPACT Dimension (L × W × H) 187 × 82 × 68 mm Weight 340 g Communication LAN Power External power supply Display Color display 320 × 240 Display size 2.8" Thermal printer Yes Security PCI PTS 4.x Cash register interface MPD / TIM Card reader EMV Chip Magnetic strips • Call Help Desk sTore anD forwarD ProCessing The Store and Forward Mode (Store/ Fwd) feature is a way to input credit sales into the terminal when there is no communication method available. $53.00 + shipping. Ingenico DESK/3500. The trusty ol' 'turn it off and back on again'. In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. Desk Series. Ensure that all of the cables are connected and the battery pack is connected.3. Ingenico Desk/3500. 5: The acquirer authorized the payment. 2: this means an error occurred during the communication with the acquirer. Ingenico Desk/3500/ 5000 Countertop Swivel and Tilt Metal Stand. Admin This icon will open the Admin Menu. ", Read our Privacy Policy | * All calls are recorded and monitored for training purposes. Also for: Desk/3200, Desk/3500, Desk series. Brand: Ingenico | Category: Payment Terminal | Size: 1.56 MB Table of Contents. Make sure to remove the device from the base. Ingenico Desk/3500. 3: this means the payment processing (capture or cancellation) was refused by the acquirer while the payment had been authorized beforehand. Sales are then authorized and settled when a communication method is available. Terminal won’t process a payment - trouble connecting1. Hardware setup . These are stand-alone, counter-top terminals that do not integrate directly with the software. Check that the terminal’s communication priorities are set properly. Payments are processed by simply entering the amount on the terminal and then insert/swipe/tap the card making this a quick and easy solution for face-to-face transactions. Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. Convenient NFC payment. Roam RP457c. Secure payment from the Telium TETRA OS The Desk/3500 easily handles magstripe payments along with EMV Chip and Pin transactions. turning ingenico on and off | View transcript Your terminal needs a restart . If you tried the steps above and the pairing continues to fail and displays the error message. User manual instruction guide for Ingenico devices.. Ingenico User Manuals Ingenico Inc. UserManual.wiki > Ingenico. Check that the terminal’s communication priorities are set properly. Remove the Sim Card from of the device and wipe the metal chip on the Sim. For more information, refer to. The result is therefore not determined. ID Tech MiniSmart II. Here's what happens once you submit the form.Watch video, "Sekure Merchants is simply a phenomenal company to work with. Talk about cost-effective! If not, take the battery out for over 20 seconds and test again. Tutorials Terminals iCT250 — Connecting to Ethernet (recommended option) Step 1 connect ethernet cable to Magic Box Connect one end of the included Ensure the terminal communications properties are set correctly. Please retry a little bit later. Terminal screen not lighting up - won't turn on 1. If you see the Alert interruption message on the terminal, contact support. You must contact the acquirer's help desk to find out the actual result of this transaction. How to resolve the FAILURE ON ALL COMS error message, How to configure the communication priority order, Power cycle the terminal. Please turn the Ingenico terminal off and leave for 30 seconds (please ensure the screen is blank). … If you see 'Welcome', touch the F button four times to start the pairing. EBT DEFINITIONS User-friendly and intuitive interface Featuring intuitive card readers and an easy-to-use applications menu, the Desk/3500 provides an … For more information, refer to How to configure the communication priority order . Ingenico DESK/3500 Manuals & User Guides. Enter your Admin password and press Enter • To make an alpha character, press the numbered key associated with that alpha character until the desired alpha character appears You can request to have the … To set up your new Ingenico device you will need to identify three things before you begin. The Ingenico iCT220 and iCT250 CardPointe Terminals have been sunset, and are now succeeded by the following 2 models: Ingenico Desk 3500; Ingenico Desk 5000; The Ingenico Desk series feature improvements over previous models, with the same familiar key shortcuts for payment processing as previous CardPointe Terminals. 9: The payment was captured. (e.g. Scroll using the F2 and F3 keys to find your device's name in the list of detected devices, then select your device. 4: mean the transaction is declined. For more information, refer to. Use this user ID/passcode to perform protected transactions and to set up other users/clerks on the terminal. Contact us if you are interested in upgrading to a new Free Smart Terminal! Network availability and communication costs are fully optimized. Ingenico iPP 350. Ingenico iUC 285. Ingenico iUC 285. User-friendly and intuitive interface Featuring intuitive card readers and an easy-to-use applications menu, the Desk/3500 provides an enhanced payment experience. Modern Ingenico devices will have the model name printed on the face of the device just below the screen. If the terminal connects to the Internet with a phone line or Ethernet cable, make sure other devices on your network can connect to the Internet over the same connection type you are using with the terminal. Step-by-step guide to setting up the Ingenico MOVE 3500 card machine & performing basic functions: Sale, refund, contactless sale & end of day report. Move/5000 User Guide for UT4.17.xx Software (GEMS) PDF 12.15 MB User Guide Move/5000 (GEMS) PDF 8.43 MB Quick Start Guide Move/3500 (GEMS) PDF 1.18 MB User Guide Move/3500 … User Manuals, Guides and Specifications for your Ingenico DESK/3500 Payment Terminal. In addition to Ethernet and modem, the Desk/3500 offers Wi-Fi. 2: The acquirer did not authorize the payment. Your Ingenico terminals offer multiple reports that help you view or print details and summaries for the transactions in your open batch. It will be one of two colours: • Green (connected) or • White (disconnected) 2.

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