Must be on Alexa’s end. You will need to relink Alexa with your Hue Account. Additionally, the light ring will flash red rather than blue. Try disabling and re-enabling the skill. To restart, unplug and plug back in the device. I found this site. Just happened to me 4 hours ago. If that does not fix the issue, try rebooting your modem/router. But like any other electronic device, Smart Devices can experience errors. Sometimes, Alexa doesn't realize she actually did what you told her to, and fallaciously reports she's having issues. Energy Monitoring. Gosund app works, the Alexa integration is down. Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? Powered by, Find us on Facebook (facebook.com/techlaurels), TechLaurels: Laurel Nevans' Computer Services Blog. Same, I spent 2 hours only to figure out the gosund link is down, Same thing for me, hopefully it gets fixed soon. Then, reboot your mobile device, open up the Alexa app, and re-add the device. If she  can turn on others, that indicates an issue with the specific Hue Bulb itself. I accidentally deleted the Geeni app. Next, I reached for my smartphone, opened the Hue App, and turned on my light that way. Select your Wi-Fi network and enter the network password (if needed). Select Connect. The app will connect to your Echo, and a list of available Wi-Fi networks will appear. However, quality Smart Plugs can also glitch. If you are constantly needing to troubleshoot your Smart Devices, chances are there is an equipment issue somewhere. (We will also share tech-related contests and giveaways, as well as a few product reviews. :D) The Mods are reviewing it, to keep those types away! Make sure your Wi-Fi router is online and in range. Posted by February 7, 2021 Leave a comment on gosund device is unresponsive February 7, 2021 Leave a comment on gosund device is unresponsive Pressing this reset button effectively reboots the Smart Plug. I Can't See ANY Comment Sections in Firefox ... Alexa Says My Device is Not Responding: What Do I Do? The best thing about Alexa is that she can integrate devices from a slew of different manufacturers into scenes and groups, for easy, single word control. My device is constantly showing offline. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. This means they carry signals to each other, rather than relying solely on your router to deliver them. . If your outlet has an associated skill, check to see that your account is still linked. If it cannot, you know the issue lies with the Smart Device itself, rather than with its Alexa pairing. We were unable to link Gosund at this time. EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time. Alexa should come back automatically once your Internet has been restored. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. New year, new features! as well as with Alexa control. The goal is not to lie down and never get up, but to be comfortable and efficient. hours: mon-fri: 7:00am - 5:30pm. The many pipes help to ensure that data flows better and nothing clogs the pipes or gets lost in the process. Go to the "Skills" section of the Alexa app. to determine if the connectivity issue is resolved. This did not work when it came to Star though. It may not pick those devices back up when other, more demanding devices cease their bandwidth hogging. Third-party smart plugs: Unplug and wait 10 seconds. Connect your smart device to a power source and make sure it’s activated. How to Factory Reset Gosund Mini Smart Plug Instructions 1. Remember, if you have separate boxes, you need to reboot the modem FIRST and wait until all the lights have come back on, including the wi-fi light, before powering on your router. Anyone else know what's going on? If she replies negatively, you know you need to either reboot Alexa or your  Internet box. use Tuya app instead. Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Analyze a device’s real-time and historical power consumption. Next, I told Alexa to turn on Bertha. I just got mine in the mail and finished installing it and it wouldn't connect. Check with your smart home device manufacturer for more information. I’m glad it’s not just me. Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control. Note: Some smart home device only work with 2.4 GHz Wi-Fi band connections. It may also be a reason to. The first thing to check is user error. 2. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. A colander disperses the water much more efficiently. At least once a month, my Dad complains his Wemo is no longer turning the light on and off. Rockstar Agency. Devices by electrical standard: ALL DEVICES AU BR CH EU FR GLOBAL IL IN IT JP UK US ZA Light Bulbs by base: B22 E12 E14 E26 E27 GU10 GU5.3 GX53 MR16 See world map of plugs and light bulb base list for more information. Smart Outlets can be finicky. I have more than 100 devices and dozens of smart plugs that are 2.4ghz and these methods work 100% of the time for me. When Hue updates its app, it will also update the software for the individual bulbs. Once connected, a confirmation message appears in the app. Remote control is much more difficult when you have to open 10 different apps to do what you want. It seems to be specific to my TV set, as I do not get the same unreliability with voice controlling my other entertainment components. 5. 876-979-2075 | 876-979-2146 | 876-971-9908; tropicalcourt@gmail.com; 34 Hobbs Ave, Montego Bay So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Of all Smart Devices, Smart Outlets seem to have a great variance in capabilities. Often, these generic outlets claim compatibility with a few different Smart Control apps, and trying to pair the device with a different control app may solve your connectivity issues. Try a manual reset. I say "Alexa, turn on Wemo," and then I manually turn the switch on the lamp. Remote Access. Select your device and then select Update Wi-Fi. Next, I opened the skills section of the Alexa app. In other words, Alexa is not always a reliable reporter. Was just Star malfunctioning, or was it ALL my Hue Lights? I’ve had a mini Gosund Wifi plug in my hands for a few weeks now, and it’s great! Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. When you reboot the router, it now has bits and bytes for your smart Device again, and connectivity is restored. So if Alexa seems as if she's glitching, don't automatically go into troubleshooting mode. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. But it is something I have learned to live with. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. 876-979-2075 | 876-979-2146 | 876-971-9908; tropicalcourt@gmail.com; 34 Hobbs Ave, Montego Bay You will then need to re-enable the skill and re-link your accounts. The downside to this is having at least a half-dozen different apps on my phone, with each manufacturer providing its own app. If you can control the outlet using the Alexa app, you should also be able to control it via voice, with Alexa. Don't always believe Alexa when she says a device is not responding. So I knew "user error" was not the problem here. Try disabling and re-enabling the skill. Your feedback is valued! The cheaper the plug, the worse the app, and the generic plugs tend to require more background data than the name brands. Launch the Smart Life app and tap the ‘+’ icon on the top right corner. In my Dad's case, most of his errors come from using the switch on the lamp itself to turn off the light, and failing to turn the switch manually before trying to turn it back on by voice. Tuya is working so use that option to confirm your device. If nothing works, it may indicate you have an issue with that specific bulb. So long as the device has the features and functions you need, and it's Alexa-compatible, it doesn't matter who makes it. Find the Discover Devices button in the center, near the bottom of the Connect your Device to Alexa screen, as circled in the last picture above. Tech News for the Non-Tech Savvy: The internal antennae are just better on the larger plugs. This simple action may restore Alexa control to your Smart Device. Select Change next to Wi-Fi Network. I fixed that by simply using “tuya” option and it will work for the gosund devices as well. And that will do the trick... New comments cannot be posted and votes cannot be cast. Not all issues are due to user error though. She started this blog and the associated Facebook Page in response to requests for a place this info can be aggregated. Just because a device responded to voice commands a minute ago does not mean it will the next time you ask. Tuya is working so use that option to confirm your device. While holding the button, plug into an … If it's a single device that always needs troubleshooting, chances are the issue is with that device. 3 Likes. Scheduling. Then re-run discovery on Alexa. Thus, they do not place the same drag on your network as individual Smart Outlets. controlling from an outside wi-fi network.) Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. So the first thing to do to address connectivity issues is to press the button on the plug itself. They also seem to have more connectivity issues, especially when it comes to remote control, (i.e. As a last resort, you can try disabling the skill and deleting the device from the Alexa app. Tap it again to re-enable. On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. Of course, you need to keep your Hue App up to date. Like with most electronic devices, rebooting can clear about 80% of issues. This may fix the connectivity issues with that single bulb. If your network is fine, the next thing to do is check the device's associated app. In the Alexa app, open the Menu, and then select Settings. WB70 December 29, 2017, 9:26pm #11. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." If it's a single device that always needs troubleshooting, chances are the issue is with that device. To do so, go to the "Smart Home" section of the Alexa app. All routers have limits to the number of devices they can control. Unsupportable devices: LIST ALL ADD INCOMPATIBLE Even a good Smart Plug will fail to respond at some point. Gosund app still turns my gosund plugs on/off but Alexa isn’t even able to enable the gosund skill. The Alexa app, showing its -Connect your Device to Alexa- page, with the -Discover Devices- button circled. The minis seem to be more prone to dropping out than their larger compadres. I only see this type of behavior with my other Smart Devices about 2% of the time. It will work with your Gosund login/password. If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. Likewise, a more robust router has more than one pipe through which data can flow, and it disperses the bits and bytes much more efficiently. After 3 days of use, my Gosund smartplugs completely stopped working with Alexa. The minis usually have a square button on the end of the plug, while the larger ones usually have a button by the status light. Apps like Yonami and IFTTT can also help. Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices. Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Likewise, if your mobile device is already overloaded with apps, and you don't have an old phone or tablet you've dedicated to Smart Home control, you may want to pick a brand or two and stick with them. If you think the issue has anything to do with your Internet connection, ask "Alexa, are you connected to the Internet?" Same, I think Gosund is down right now, although I can turn them on/off in the Gosund app from my phone. @johnconstantelo explains that in his reply above. Analyze a device’s real-time and historical power consumption. This morning they all stopped responding. Easily Manage Your Home Electronics and Appliances Anytime, Anywhere. It was time to troubleshoot. Harmony Hub: Add Voice Control to Your TV and Ente... Telephone Phishing: Voicemail Messages You Should ... Help! By using our Services or clicking I agree, you agree to our use of cookies. And Alexa depends on Internet connectivity to control most things. A smart plug is a device that plugs into your wall outlet and lets you control any device you plug into it with your phone or Echo device. If the bulb is still under warranty, contact Phillips. Press and hold the button on the plug. I have to keep all of these apps to re-configure my devices, as needed, despite the fact I have control integrated through Alexa. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? Download the app that goes with your smart plug app. Then, re-run discovery. How to reconnect it? The Best Smart Home Devices Whether you're looking for a connected light bulb, security camera, or thermostat, start with the best smart home devices we've tested for every room in the house. Then try issuing a control command for a different device to see if it's Alexa or a particular device that is having problems. If you have a combined router/modem, you can basically configure it to act as a modem only, and add a more robust router into the equation. I also have Alexa working great with SmartThings. Combined modem/routers are often not robust enough to handle the demands of a Smart Home, as well as all of the PCs, phones, and tablets fighting for bandwidth. Welcome to TechLaurels, Laurel's hub for tech related information. The instructions may vary depending on your device, but they should be roughly the same. 1 single that uses Smart Life. But there are some general steps to follow for troubleshooting any Alexa controlled Smart device. 7. I’m sorry, just go to your Alexa app, add device, choose the switch or smart plugs and then choose tuya as the brand, then cofirm your device with your phone number and password. or "We're a Hue Household!" I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. 1 power strip that uses Jinvoo. You’ll find a list of different types of devices in the app, including Electrical Outlet, Lighting Devices, Air Conditioner, Robot Vacuum, and various others. I have this annoying issue with Alexa, my TV, and my Harmony Hub. ESP32 based devices are now listed. EVERY Smart Outlet has a manual switch on the outlet itself. If you think a smart home is for lazy people, you clearly haven’t tried it yet. Plug the smart socket into a working wall outlet as shown next. The second thing to do is to check your network. Select your device. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. If someone buys you a TP-Link Bulb, there's no reason to say "We're a Wemo family!" I get the same error message every time. " Thanks for sharing.WiFi Smart led Bulb, Thank you for contributing to the discussion! 2 singles that use Jinvoo. Another, albeit more difficult, is to move the phone and smart plug to an area where the 5ghz signal is weak or non-existent. A funnel has a single pipe through which all that water must flow, while a colander has dozens. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. Away Mode. A Smart Home should be trouble free more often than it is in need of troubleshooting. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Same here. A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now." Awesome Inc. theme. My Geeni bulb is acting like a regular bulb and in the Geeni app it says it is offline. Think how much longer it would take to drain a pound of spaghetti using a funnel than it would using a colander. Try a manual reset. (Unless you are a sunglasses or work at home spammer, in which case, your comment will be promptly deleted. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. That way, I do not inadvertently turn off the microphone by mistake. Other times, she seems to think she completed a command, but nothing happens. Remote Access. I can confirm as well, Gosund integration with Alexa is not working properly... Just noticed mine stopped working around 6 oclock when I tried to command alexa to turn on my lights. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Voice control was working again with all my Hue Bulbs.

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