The Dell subsidiary's latest beast comes in six main configurations, ranging from a base model (priced at $930) all … Fanless Mini PC with AMD Quad-core Processor, support up to 8GB/256GB, OS support windows 7/8/10/linux ubuntu, mint, etc. I ordered a PC on November 27th with guarantee of Christmas delivery. Emailed and it took days for a response. Unless you are dead set on a big 4K TV, look to buy a Freesync monitor with a wide adaptive sync range; ideally enough to allow for Low Framerate Compensation (LFC). We provide additional customer support over at our Discord - discord.gg/ibuypower - if you still need assistance please head over to the #support channel in our Discord for instructions on how to open a support ticket. Overwatch is alright being it's now CPU intensive and this has a weak CPU. I finally got them to cancel one of the orders that was on my card due to the site error. Because of this many people will just go with a prebuilt system to avoid the challenges, but they wind up paying a premium to do so. I'm returning this item for a full refund and will buying from other companies. Also, it literally takes under a minute to come on. Achieve any task with a reliable solution that is built to last. They produce the most powerful gaming PC’s on the market with a super-easy to access design and durable build. Also, what about how long will my CPU last after being overheated for who knows how long. | Also, the RMA that was previously set up without my consent was set for the wrong part. I asked if this was a known issue and was told yes it's a known issue. [{"displayPrice":"$1,599.99","priceAmount":1599.99,"currencySymbol":"$","integerValue":"1,599","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"VBDQfokxrqK2w8q2NpQfi7o0FWUj9eS228iENfd3kDf1QviNJ%2FuWQd4VdqqZLKhO6QIkHwdAyBjYGF%2Fbnl0nSjgcF0kjI3kbGjrxs6Il5Q%2Fyz%2FvhETOf772uvnmB6lmJSfS7ESNpvEQXXyVoufP13oCTWuzccqxJxdzO3%2BriX6ZUO6TNSRLP%2BfYTSYyGevvU"},{"displayPrice":"$1,449.99","priceAmount":1449.99,"currencySymbol":"$","integerValue":"1,449","decimalSeparator":". They expect me to pay shipping there, the last time I shipped a PC it cost over $200 and this one weighs much more and is larger. This is the first time calling this company now I would not recommend their products. So iBUYPOWER goes back and forth with emails, but will not answer phone calls, or can't because they only have a limited number of calls. Your question might be answered by sellers, manufacturers, or customers who bought this product. Very happy with this purchase. How is this acceptable? Please send an email if there are further questions; we appreciate the review. Around 9 1/2 months in it started shutting itself down because the CPU was overheating. 11 months ago. This shopping feature will continue to load items when the Enter key is pressed. And thats saying ALOT. ${cardName} not available for the seller you chose. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Waited in line for 15 minutes. Reviewed in the United States on December 4, 2019. Was so happy to order this computer as my first 'gaming' pc. All of our systems are proudly hand-built in the USA by gamers and enthusiasts. Do not trust this company and go elsewhere. Calling the IRS during Tax Season is easier. I pre-ordered the exact PC I wanted, but thanks to some site errors I ordered 2 different PCs. They said “I didn’t have the right billing address”. A manufacturer Complete package with freebies and good customer service. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Sorry, we were unable to perform your search at this time. I was told it was for fans and not the CPU Liquid Cooler that is the "known issue". An email came in on Dec. 18th from iBUYPOWER telling us that we would receive a $50 Amazon.com gift card for missing Christmas Delivery (which still has not been provided).1 out of the 2 computers we ordered finally arrived on December 29th. Looking online, there are all sorts of reports from other people with similar issues. The ASUS ExpertCenter D500 is powered by a cutting-edge 10th Gen Intel Core processor with Windows 10 Pro. They took it upon themselves to cancel BOTH my orders after having waited weeks for my PC to be shipped out. Cant get ahold of anyone. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. I sent multiple e-mails with no answer for about a week to their tech support email. 2 stars because the customer service was helpful and they made sure I got a working computer, but still bad to have 2 brand new computers shipped with issues. I have reached out with several email and no one response. Hey Ian, sorry to hear about this. I love their website and the fact that you can select all of the different components to customize your computer. COVERAGE: Plan starts on the date of purchase. I believe my previous monitor was defective because it took over 10 minutes for it to find a source to connect to. Tried to contact technical support to get this thing working and they don't even respond. ASURION 3 Year Desktop Computer Protection Plan with Tech Support $1250-1499.99, Amazon Basics High-Speed 4K HDMI Cable - 6 Feet. I finally got into the queue and eventually talked to someone.She said I can either do a wire transfer or cancel the order and do another order with a different payment option. Good examples: Nvidia GTX 1660, GTX 1650 Super, or GTX 1060 6GB. I had barely installed anything that wasn't pre-installed so why was this so full? I am really angry that they are so unconcerned about my $100 worth of Leds and Cable wraps. So I tried calling several times, their phone lines only go to a busy signal. Best Gaming PC Under 1000 The Best Gaming Monitor Best Tablets . I had ordered solid black.Upon initiating setup I was prompted for my Microsoft email address, which I could not enter on the keyboard I purchased with the PC as the 2 and @ key simply doesn't work. So orders are not guaranteed to ship within a day in California. Never returned any of my calls or email until AFTER my warranty had expire then tell me it is has no warranty coverage on it like wth???? The mouse is a comfortable, ergonomically designed gaming mouse with programmable thumb buttons. I understand we're all busy, but this is unacceptable. They just did a very poor job with this order and it's ultimately going to cost me money to fix the mistakes they made because it is cheaper than shipping it back to them to fix.I was thinking about bumping up the rating..... but having to eat $100 for the Leds and Cable wraps combined with the fact that I have to take my brand new PC to the shop and leave it and pay to have a drive installed is enough to warrant a one star review.....-----------------Original Review Below:---------------------------------I ordered a $5700 computer from ibuypower.The computer was ordered on cyber Monday and guaranteed to be delivered by Christmas. Once I eventually got a working computer, it worked great, but it was a very frustrating experience to spend $3k on a computer and have it have issues twice. We are working on pushing the older orders out as quickly as possible; since you are already in our Discord, we suggest keeping an eye on on #ibuypower-status for the latest updates on order ETAs. When I tried to activate windows I was given a message that Windows 10 Pro was installed on the PC, but the license was for Windows 10 home and that activation was impossible.I thought to try a clean install from the recovery drive I had purchased with the PC, but it also has Windows 10 pro. Over 400 calls in 2 weeks. When I opened everything, the remote for the RGB fans wasn't in the accessories bag. This company is a scam and their service is the WORST. What a mistake my assumption was. System: Intel Core i7-9700f 3.0GHz (4.70 GHz Max Turbo) | 16GB DDR4-2666 RAM | 1TB HDD | 240GB SSD | Genuine Windows 10 Home 64-bit, Graphics: NVIDIA GeForce RTX 2060 6GB Dedicated Gaming Video Card | VR Ready | 1x DVI | 1x HDMI | 1x Display Port, Connectivity: 4 x USB 3.0 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet 10/100/1000 | Audio: 7.1 Channel, Special Add-Ons: Tempered glass RGB Gaming Case | 802.11AC Wi-Fi included | 16 Color RGB Lighting case | Free iBUYPOWER Gaming Keyboard & RGB Gaming Mouse | No bloatware, Warranty: 1 Year Parts & Labor + Free Lifetime us tech support | Assembled in the U.S.A. You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Best Gaming PC 2021. Please try again later. verwatch is alright being it's now CPU intensive and this has a weak CPU. The gaming computer was purchased on black Friday and did not arrive until well after the first of the new year. I had to completely do a clean reinstall of windows on my own to fix these issues. Our payment security system encrypts your information during transmission. It's been a while since I bought my last gaming rig and I moved from being a PC Gamer to console for a number of years. they seemed legit. Yes, the system with the Ryzen 320…, Manufacturer Once there, go ahead and reply to the iBPSUPPORT bot. They only have a 30 day return window which is ridiculous because I feel like this should be considered a manufacturing defect and any other company has to replace or refund the product for the full first year. With a powerful Intel Core i7-9700F 8-Core 3.0 … Overall, their customer service is really trash. They use Covid as an excuse for poor service. I'm currently waiting on around $1,500 of product that is impossible to know if and when it will ever arrive. With every iBUYPOWER desktop PC, we include a complimentary mouse and keyboard to get you into the game faster. Forgivable. I feel like now they're basically trying to wait out the last 2 weeks of my parts and labor warranty. I got a cancellation email a few minutes later. Buyer beware. This way you can spend your time gaming, not working on building a computer. A quick online search can often confirm your suspicions.”. Now I have a paperweight sitting here that I still owe over $1600 with financing. Unpack it, turn it on, and go! Do not let them extend your order past 60 days, for any reason, if you experience issues without contacting your lender or bank!!! Honestly wished I spent a bit extra for the pc and just went with a different company, Customer service has been an absolute $hit fest. I bought a prebuilt computer and it was shipped with a faulty graphics card, to which I then did an RMA and received one with faulty motherboard. Didnt even process that they received the item for a week after waiting two weeks after it was shipped back. The payment went through on my end. I don't even know what the shut down is set for because it wasn't shutting down when I was seeing 110+C temps before I shut it down myself. Please use a different way to share. Don't settle for anything less, get the your PC pre-built by the master builders at CORSAIR. Finally got a hold of someone via phone call. In the end I had to buy a new gpu (although ibp would have sent me a working one for free) and replaced the power supple as the 500watt bronze 80+ wasn't enough for the 2060-super I had installed. Will forward this to the internal team so similar situations get proper communication. However, when I attempted to call the line for their support was CONSTANTLY giving a busy signal. Q: I don't have that right now, we're in the middle of a pandemic and I'm already low income being disabled. The 3-day shipping will be applied once shipped. They couldnt care less to lose the business. We were on hold with the manufacturer for 2 hours on hold. A complete scam. Set up RMA to return for fix. If you are looking for a new gaming PC, the most cost effective way of getting one usually is to build it yourself, and you also get exactly what you want. I searched for hours for a bios update or even previous versions of the bios and nothing but the version I had was available. Vnopn K700 mini computer is a good ideal for industry, office and home Use. Order it on Jan 26. They have not arrived either. Maybe its cause its after the holiday seasons after all their big sales but this $hit is too insane... and they scammed me of 24$ for “3 day express shipping”. While on hold i try many times to see if the customer support dude is still there but i've been sitting on the call for like 50 mins and 40 minutes on hold.... so i call back in. The first month it was absolutely amazing and I could run one of my games (ARK) on the highest settings without issue. I clicked on personalize and the PC told me that the personalization feature was unavailable because windows was not activated. The All-New Mirror Series from iBUYPOWER is a Great Gift for those PC Gamers On Your List. Also if I ship it there and they can't replicate the problem they will charge me for looking at it, also for return shipping... but will not ship it until all that has been paid in full. Gaming PC - HP ProDesk 600 G2 SFF Desktop - Intel Core i5 @ 3.2GHz, 16GB RAM, 256GB SSD, 500GB HDD, New NVIDIA GT1030, Win 10 Pro *Refurbished* (4 Reviews) $525.16 I called multiple times, repeatedly, over several days and could not get through. I immediately tried to get in touch with iBUYPOWER Customer Service, calling them over 200 times over a period of several days, each time getting a busy signal. I did a rescan for changes and it still does not show up.The LED lighting that I opted for flickers and turns white and stops working intermittently.I paid an extra $30 for "iBUYPOWER Specialized Advanced Packaging System" but the inner box was packed so full of stuff that the tape was bursting. At NexiGo, our Quantum Flux gaming PC’s are the perfect balance between these options. A few days later got an email to confirm my address(figured it was because I was in Canada) they gave me a number and their business hours, 3 days of calling 50+ times throughout each day and only got “the line is busy” Tried reaching someone on Reddit with no luck, tried their discord but they wouldn’t let me do anything till I made another ticket. I am almost positive iBuyPower runs a campaign to get false or disingenuous positive reviews, because they have wholly committed blatant fraud on my, and other customer's orders. Glad to hear the PC is working now. Every year, UL tests hundreds of PC systems for its retail partners. To them putting me on hold and not being even able to help me much. Who knows how long it will continue to work after putting out shipping? Enjoy your new gaming PC right away without worrying if you forgot something. 1 week ago, Q: On paper, the Alienware Aurora R11 gaming PC looks like a winner. Latest ELUK OMEN 30L. This plays games very well. So when I finally get back in touch with them after trying to repair the issue on my own, they are now e-mailing me and talking down to me like it's my fault for waiting so long to send this in to them. Ordered a snowblind case, forever ago. It is so hard to get in touch with anyone at that company. It wouldn't recognize the solid state drive that my OS inhabited. Came with connecting cables which was a plus and it was so easy to assemble the base. We can help out with the RMA there if you needed help getting that set up still. It looks like your order has just been sent to shipping, so should be sent out soon. Full content visible, double tap to read brief content. I don't think i need to say anymore. A manufacturer Immediately called customer support before touching anything. Brands related to this category on Amazon, Automatically move everything from old to new PC. Trust me, you can tell the difference. If you get lucky and don’t have any issues with the computer great, but if there is any reason you need too contact them be ready to spend hours and hours. It wouldn't recognize the solid... Was so happy to order this computer as my first 'gaming' pc. With a small footprint and powerful performance, Lenovo desktop computers deliver the speed and responsiveness you need. It arrived on January 29th. And if they can't replicate the problem you owe another bill plus shipping. No matter what I do games crash with the stop error "thread stuck in device driver" I thought a bios update would fix this but like I said the board isn't even listed on the ASRock site. PC performance testing at UL UL works with consumer electronics retailers to test and categorize PCs of all types. Please try your search again later. I have filed a compliant with PAYPAL.How disappointing for a child to not receive their Christmas gift and when it finally arrives it does not function. They may have good intentions and are trying hard but wow what a let down.I really wanted to like them. Tragically disappointed in this company. It's been a while since I bought my last gaming rig and I moved from being a PC Gamer to console for a number of years. It has been over a week since then and they still haven’t shipped the replacement video card. [Smooth game experience] Or at least inform your customer of the issue so they can make an informed purchase. Absolute worst customer service, and even worse company all together. Fast forward a month later and the PCs still did not arrive. It has 1xHDMI+1xVGA to support dual display to double your work efficieny. Every red flag so far, but it gets much worse.I declined paying more and sent the card out and got it to them the next day (December 1st, still within 60 days of ordering). Shame on you, iBuyPower. HP Omen has been well known for its wonderful gaming gears. ","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"q%2FqZUXqaOsN2Ibxv4JTJLV68g0xBmDTcW8%2FkCU279xxISQsb8xHhtJ1kcIS73erlu8m9FPA3hYVhj9b3hc4DJaCK%2BU26Ogud%2B4j5NX9MtIP6NgTSo4Jrh2yPiRwpGyJok8%2BpAFJn4zlkuzCSWcxrQCIht8wSdsmUirraUnrSn6f8GPcXPt%2BLfrlMMrIvXOw7"}], Select a location to see product availability. The colored lights are beautiful and the system looks amazing. There was a problem completing your request. When I first received the package I was taken aback by how damaged the box itself looked. Their customer service line is continually busy. I dug around in the garage for a bit and found an old keyboard.After setup I wanted to customize my desktop. Can this PC run pubg, overwatchand mhw smoothly? I was not happy at all. Are you kidding me???? All over the website was text and graphics stating that orders placed on that day were guaranteed to be delivered by Christmas. Our RMA process takes about 1-4 weeks (whether it's the advance swap with the prepay charge or a regular part swap), but can check this out for you to make sure it is on track. World of Warcraft is a steady 100fps even in the busiest cities. In the same Discord ticket, I also asked where are the keyboards that were ordered along with both systems. I told her to cancel. iBUYPOWER systems come ready to plug and play. The "fix" is to use their "Advanced RMA" system, where you pay for spare parts, they take weeks to ship them, and they pinky-promise to refund you if/when they get the broken part from you, but only if they deem it not damaged by you. Their gaming PC won't post, board says CPU error right out of the box brand new. If I could give them a no star I would. Finally after getting through to someone they started an RMA and I paid almost $600 to have a new video card sent to me in advance of receiving the non-working card. Spoke to another guy. Great work IBUYPOWER, Reviewed in the United States on February 25, 2020. The Oculus Quest brought me back to PC after I ran out of games and things to do on the Quest and craved some improved graphical power. Take A Sneak Peak At The Movies Coming Out This Week (8/12) Britney Spears through the years: a look back at her greatest red carpet moments As other posters indicated we reached a gift card, but what good is a gift card when the computer does not work. If I could give them 0 stars I would. Its sooo ass the worst i've seen from any company ever. We are currently working with more than fifteen major retailers worldwide including Currys PC World, CyberPowerPC, Dell, Elkjøp, iBuyPower and Lenovo. I call customer service to for like the 7th time today and the first guy talks to me and says he will call another the department that makes the pc for me and than puts me on hold for 40 minutes. I understand that I could've bought another solid state but it wasn't worth the hassle. 3 days ago it 'detected an error' and wouldn't boot back up. NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included. | This PC is the most expensive thing I've bought aside from my car. Error posting question. Option 4: Acer Predator XB271HK 27-Inch 4k Monitor. Ordered on January 1st and its February 9. Please read!I ordered October 6th, 2020.Quoted 3-4 weeks for delivery.It took over a month to get the computer shipped out, over 7 days of which it sat waiting for someone to actually just ship it.When I tried to call over this, I realized that reaching them by phone is near impossible.Instead I had to deal with a guy on Reddit that works for the company. First issue was with the side-panel, second with integrated wifi card, and third with the cooling system. You can barely hear it, and it is not much louder than ambient noise in a home. If you still needed assistance with this order, you may send an email out to nicholas.salgado@ibuypower.com - please include your order#/RMA #, first/last name, and reason for contact. They tell me my pc should be ready or being processed already and that orders they got after mines was bought have already been processed but mines wasn't. This offering from Acer is an excellent high-end option. HP MediaSmart HDTV User Guide For a PC with a DVI-D connector, connect a DVI-D cable and DVI-to-HDMI converter to HDMI 1, and left-right audio cables to Audio In L and R. I was really excited to buy from IBuyPower thanks to the fantastic discount that they had on some components for their MLK day sale. We assemble each system with off the shelf parts from companies you know and love and use the same components you would use if building your system yourself. Sooo... What temperature is this set at to shut down through BIOS as a failsafe? Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. could this game run pc games like Minecraft and rocket league? Customer service with technical issues with this computer. PUBG is optimiz…. Sold by Rocket Computer and ships from Amazon Fulfillment. I bought something off this site. With a 10th generation Intel processor and a multitude of configuration options, the R11 lets you choose an up-to-date PC that fits in your price range now, and then upgrade later on. Ive called many times (probably my 6 or 7th time being able to reach them) each time being very difficult to call in because there is a super long line for the call or they wont let u call in because its full. I do wish I had known this before I made a purchase. I am not happy that I spent 6 hours on the phone today and I still don't have a working secondary drive. Please try again later. You can use your monitor’s speakers, but you may need to go into sound settings and change the sound output to your monitor. He then tried to get me to pay MORE money to get the part quicker. Arrived with an ASRock b450m-ibw, this is a motherboard that is not sold or supported by ASRock. You can set the permissions of a shared file or folder to allow groups or users to have a read only, change (modify), or full … A: Includes initial monthly payment and selected options. They're exploiting their customers and people who just don't know any better. Don't Forget to Grab Yours this Cyber Monday! Tried calling multiple times and line was constantly 'busy'. Malfunctions covered after the manufacturer's warranty. Have a question? To add the following enhancements to your purchase, choose a different seller. I did not receive the funds back on my card, so I reached out again on 02/08. This CPU lifespan is probably much lessened and is one of the top of the line Ryzen CPU's so not cheap to replace. I have a feeling it is going to be a very bad day. iBUYPOWER Pro Gaming PC computer desktop Element MR9270 (Intel Core i7-9700f 3.0GHz, NVIDIA GeForce RTX 2060 6GB, 16GB DDR4-2666 RAM, 1TB HDD, 240GB SSD, Wi-Fi included, Win 10 Home, VR Ready) Black. It is Jan 15th, over 3 months since I ordered and over a month since they received the part for a simple swap.They are fraudulent, and I believe weird cookie cutter reviews with 5 stars that occasionally pop up places are a part of that.

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