I spoke with a customer service representative "Hiral" this lady was arrogant and had no knowledge of her companies policies and procedures. Brightstar Device Protection ranks 330 of 1032 in Insurance category. My phone was broken. It is on backorder. The product being developed here has no future. I am still been jerked around by this company, Called to get my phone replaced, got 4 different associates telling me different answers and prices. For more information about PissedConsumer check out our However, BBB … The price level of this organization is high according to consumer reviews. Finally got a receipt. The quality of the phone i received is very bad and i paid more than 500$ till now including insurance and replacement cost i would have got a much better used phone outside... they sent the phone back saying that dual screen phones are not covered. What is your customer experience with Brightstar Device Protection? Updated Jan 11, 2021. Review #2217705 is a subjective opinion of poster. I am now on hold while FIDO tries to contact them on my behalf. No sense for customer urgency and the staffff is rudeeee. I need to finish my order. All team members give me same response when i was calling to brightstar. After being on hold for an hour, I opted to hang up. Brightstar Device Protection ranks 330 of 1028 in Insurance category. Unable to complete the service request they sent me simply re-routed me to my FIDO account. I recently went though all of the expensive devices in my home and contacted Brightstar Device Protection for assistance. User's recommendation: Don't waste your time and money on this insurance! Search for other Cellular Telephone Service in … Do not buy masks from unknown unreliable websites! I hold Apple responsible for letting a very long time customer fall into the hands of this, their recommended, partner (I have had hours of calls with Apple and written twice to the Europe Sales Director, recorded delivery, but no reply received). We are processing your message. Great Service, Excellent customer service, fast delivery x. Brightstar did everything to answer my questions when I needed answers. Review #2268813 is a subjective opinion of poster. Review #1689560 is a subjective opinion of poster. Doing the right things each day can make a huge difference when it comes to having less financial stress. About Brightstar. This company is a scam through and through. Check our FAQ, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Get address, phone number, hours, reviews, photos, geolocation and more for Brightstar Device Protection, LLC | 2325 Lakeview Pkwy #700, Alpharetta, GA 30009, USA on … Apple quoted £300 for recycling of my 3 year old Mac with these people. Unfortunately, I lost my phone and claimed it through the process. The repair was completed on time and was easy to arrange. Pissed Consumer © 2021 All Brightstar is a Scam. I have purchased a phone from fido with Brightstar device protection. Reps cannot give informative info about my acct to many excuses for not updating. The person fixing was polite and professional. Do you have something to say about Brightstar Device Protection? My phone was broken, I thought it wasnt fixable but they came out and with in hour it was good as new. I had question on why I was asked to provide my personal document and how they were been used. Compare Rogers Communications and Brightstar Device Protection pros and cons using consumer ratings with latest reviews. Review #2181775 is a subjective opinion of poster. Continues Nationwide Expansion with Acquisition of Iowa-Based HomeChoice Senior Care 1. They denied her claim then and they denied her claim now. I have signed up for this cellphone protection plan recommended by the store that I purchased my three cellphones from and paying the monthly premium until recently when my daughter's phone screen was broken and I tried to file a service request for repair. Headquarters. Discovered Brightstar Device Protection will take appropriate steps to stop such fraud and will pursue all available legal remedies. BRIGHTSTAR CREW UK IS AN APPALLING COMPANY TO DEAL WITH!!! Part of the $70.2 billion Softbank family of companies including Sprint, Alibaba, and Yahoo Japan, Brightstar … Eating peoples hard earned money. Brightstar Device Protection, LLC. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. Find the best companies in Insurance category: Brightstar Device Protection and Rogers Communications, Brightstar Device Protection … They should be shut down completely because it is more than clear their goal is to cause more harm than good. I will never use this company again and will now move away from Apple Products. Reply. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. So I lost out of my lg stylo 6 claim because of the package got sent to the wrong address. Claimed Friday evening received phone Monday. Contact Information. Brightstar A Scam "Insurance" company!Ive had Virgin Mobile for 7 years and had phone insurance for 3 years which was $7.99 added to my bill every month. © 2021 Trustpilot, Inc. All rights reserved. They sent Brightstar representative three days later who looked at phone and said he couldn’t repair as he didn’t have the sensor only the screen and he would report the problem. bright star is fraudulent company doesn't want to do anything to its customers, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. It worked perfectly but had insufficient processing speed for my current needs.It was returned with numeric keyboard, magic mouse and power cable. Everything was the way it supposed to be thank you very much. All Videos Brightstar > Newsroom > Videos. What happened? Review #2225508 is a subjective opinion of poster. I am paying the insurance for more than 3 years and i made a iphone 8 replacement request. Review #2184357 is a subjective opinion of poster. WIRELESS EQUIPMENT REPLACEMENT AFFIDAVIT FAQs How to Submit the Required Documentation Print fill out and sign the Affidavit. Wanted me to pay almost 1/3 of total cost of phone for a warranty claim replacement on a cracked screen. Thank you my phone is brand new. Brightstar Device Protection was first mentioned on PissedConsumer on Jul 21, 2017 and since then this brand received 422 reviews. Review #2321178 is a subjective opinion of poster. Thank you.. Zero customer satisfaction. Pure money making. Everyone does it better, faster, easier and more attractive than Device Protection. Share. I ended up cancelling it because they told me I call back again in 3 days on presidents day a day places that are closed. Tried to email on their 'Contact Us' section of their website - that failed. Had courier contacted me I could have had it a day earlier. Review #2392364 is a subjective opinion of poster. Once they understood this twice new dates and quotes given, but no packaging arrived. Very professional and friendly, put me at ease right away. Review #2240920 is a subjective opinion of poster. This past week, they went into my account and sent a "courtesy phone" as a replacement to a stranger in Montreal. It's now 22/Oct/2020. Recent recommendations regarding this business are as follows: "Risky Company", "Make sure they take down the info right. The algorithm is subject to change in future. Brightstar Device Protection Protection Plan. seems like a good technology company. Delay in delivery of new Mac but nevertheless Brightstar delivered packaging and gave me quote expiry date before the new Mac due. After reading the fine … For all that, and without explanation, the £300 quote was revised to £190. She hung up on me because I ask to speak with a manager. User's recommendation: Never. I filled the request on 13/Oct/2020 I have been trying to upload the document that I was asked to provide. A friend recommended Brightstar Device Protection, and I went ahead to reach out to the customer services. Went to purchase a new Mac desktop. Coronavirus Covid-19 order masks now?? I finally switched carriers last month and expected my device protection … Brightstar MobileLife. Thank You for Your Reply! Brightstar Reviews. Political Signs Must Go! Finally, get my phone replaced for $450 (which I was not told was a thing). If you're ever questioning whether or not to buy phone protection, don't hesitate. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Cons. User's recommendation: Not worth the amount of aggravation and time required if you need to make a claim. The company really cares for its customers and I would recommend anyone looking for device protection to consider Brightstar. com or by mail to Brightstar Device Protection LLC Attn Asset Protection … The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. What can we help you with? July 2018. At the beginning of April 2018, BrightStar Care said that it was expanding its nationwide presence even further starting with the acquisition of Iowa’s top home care agency, HomeChoice Senior C… I received a replacement the day after I filed the claim. Whilst in use of my old phone, it was in a case & had a screen protector. We can can give refurbished. They take protection plan money and refuse to provide services. I accepted. Rights Reserved, You Are About to Contact PissedConsumer.com. Review #2238577 is a subjective opinion of poster. On feb 5 2021 just before I finish my shift my phone dropped out of my pocket and ran over it with a reach truck man I was so friggin mad I hopped in my van and sped home to find a repair shop to fix my phone. I file a claim back in December and I got ripped off $53 they took it off my card and I never got my phone I'm not a very happy customer. I have been paying for BrightStar Device Protection for over 2 years through extra monthly cell phone payments. Available slots were within good time. Phoned my bank (who insurance is with) and told them screen and front camera damaged. A jar fell out of my cupboard onto the only part of my phone without the screen protector on, across the front camera and speaker. I am cancelling this so-called insurance through FIDO. Replacement phone doesn’t work!Freezing initially then not charging at all and smells of burning. Called my cell phone provider back and found out I can just take the phone into a local store to have the screen replaced for a fraction of the cost. Just when my mobile phone's one year warranty was about to expire, I started hunting for an alternative source. User's recommendation: You will lose you money and time. "Brightstar Device Protection provides handset insurance programs for wireless carriers and retailers throughout the globe. Get reviews, hours, directions, coupons and more for Brightstar Device Protection at 2325 Lakeview Pkwy Ste 700, Alpharetta, GA 30009. I got ripped off $53 and they kept the phone. Can't respond via email as it is a 'do not reply' email. Brightstar Device Protection review: "Birghtstar is Rogers Device Protection Provider. Brightstar Device Protection was first mentioned on PissedConsumer on Jul 21, 2017 and since then this brand received 423 reviews. Since 2011, Brightstar Device Protection provides phone and device protection programs for millions of subscribers around the world. I found Brightstar… Recent recommendations regarding this business are as follows: "Risky Company", "Make sure they take down the info right. It got sent to the wrong address of 2604 Charleston DR when I have never heard of that street in my entire 28 years of being born and raised here. She had no answer. Just a bit annoyed that my SIM card didn’t come back with it nor was I informed to remove it. Brightstar Device Protection Cell Phone Claim. My phone is activated, but can’t make or receive calls. Birghtstar is Rogers Device Protection Provider. I have been paying for BrightStar Device Protection … Run when you hear the name.". ... Mindset. Companies Similar to Brightstar Device Protection. Check all folders on my email with no success. Unlike others, I always think of the future. My camera was cracked and had to pay a 100$ to get it fixed. Review #2236173 is a subjective opinion of poster. Brightstar comprehensive device protection warranty works for long hours, and it's easy to … WARNING! The overall rating of the company is 1.2 and consumers are mostly dissatisfied. When I got my phone back, weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke … Frauds. To learn more about the ways to appreciate the reviewer please visit Recent recommendations regarding this business are as follows: "Risky Company", "Make sure they take down the info right. Very helpful with questions and performed as they said they would. NeThis company has highly untrained staff. Useful. This past week, they went into my account and sent a "courtesy phone" as a … Amazing company and excellent service trustworthy, Very pleasantly surprised how quickly the whole situation went through. ", "Never. Manager puts me on hold for 20 minutes asking corporate to send me a receipt for my purchase. As you can no doubt guess, it now makes me wonder just how much the largest company in the world actually is connected with the idea of cherishing its customers to the same degree as it cherishes itself producing such otherwise good products. Blog article. My old Mac was scratchless, and otherwise without damage. Nice service. Brightstar Device Protection Insurance through Virgin Mobile all customer reps contacted since October 2016 at both companies to present, January 2018 Virgin Mobile Cell Phone Protection Monthly Payment Plan Pennsylvania!!. Review #2415985 is a subjective opinion of poster. We’re backed by two A-rated insurers and have an … Applied to 3 different positions in different times trough their career website, they dont update the applications so they keep applicants as open … I need to finish my order With my cell phone and give my bank card. EDitorial Comments. There is not enough information available to create the chart. Called back, associate says I don't have an account because I canceled my service and they cant pull my previous account. I would have been better off just buying a new phone with FIDO. I returned old Mac by return. 405 - 500 Hood Rd. When my phone broke in October of 2016, I ordered a new … I must say I was surprised by the fantastic customer service I got. THEY ARE NOT HONEST AND HAVE A HABIT … They fixed it quickly. Brightstar Device Protection ranks 330 of 1038 in Insurance category. Saturday afternoon 1pm dropped off phone at repair shop and by 430pm that same day it was fixed Very Much THANK U & BIG RESPECT TO WHIM FIXED MY A70 PHONE YUH LARGE!!!$$$$$. This is a scam, I was told I could get my phone next day I paid the deductible did everything they wanted and I called after a day they tell me 24 to 48 hours so I call twice more for updates they say it will be 2 to 3 business days and someone will review it eventually. I now have a full-service plan on my phone and other electronic items. User's recommendation: Make sure they take down the info right. ", "Never. Financial Times | Jaymin Patel, Brightstar CEO. Brightstar Device Protection was first mentioned on PissedConsumer on Jul 21, 2017 and since then this brand received 423 reviews. Check our FAQ. I had wiped its contents as per Brightstar guidance. I paid protection plan for 3 yrs and now when I need the product they say not available. I returned the phone to the local cspire store like I was told I called Brightstar I was told they received the phone back at the warehouse that i would get my money back soon, called today now nobody sees the phone Im pissed and need me refund ASAP!!! This feature is currently under development. Very helpful throughout. Access the headquarters listing for Brightstar Device Protection, LLC here. They have rejected each document over and over with no explanation. I was sold a brightstar device protection warranty through Fido. Who We Are: Innovative Thinkers. Review #2334226 is a subjective opinion of poster. Who We Are: Collaborators. I activated the phone and I still can’t make or receive calls or reach the internet with my my cellular data service. Ineffective, unfriendly and unfair process, i feel i am scamed, If you wish that your prior post be removed, submit a notarized letter, Will change any loyalty plan to something outrageous, Will activate scam phones on your account, Has ability to make changes to your rogers acct without consent, Began claim process for replacement phone, Contact us section of their website failed, No way to cancel service no one will get back with you, Not getting a phone as promised and paid for, Them not taking responsibility for their mistakes, Lengthy automated process to talk to someone. Registering the claim was easy and quick. Lack of help with communication too many loopholes too many doors to jump through Ive never went through so much *** to get a *** phone that I pay for its been a *** week and a half for most I am fed up to the ceiling *** my insurance Im a go buy a new phone this doesnt make any sense Ive been out of work because I needed my phone we work from home I have ID I have mail and I still dont have my phone nothing is *** good enough. ... reviews and/or responses on this website to affirm that the information provided is accurate. Review #2402755 is a subjective opinion of poster. I have peace of mind since I am covered if my phone is stolen, broken, lost, or malfunctioning. I need to speak to customer service. I could have had it earlier but didn`t want to push my luck. Still no refund though absolutely rediculous I'm so done with these people. Complaint Review: Brightstar device protection - Alpharetta Georgia. View full Brightstar Device Protection overview, Contact Brightstar Device Protection Customer Service. After I get my phone replaced I requested a receipt, 3 weeks later I call to ask where it is, they claim they sent it to my email. This makes me feel so much better. That phone was activated after 2pm,... Rogers needs to disassociate with this company immediately. Last week packaging arrived 3 months after first quote and 2 weeks after most recent. On 2/7/2021 my mother's phone begin having problem, truth is she had the same problem from May 2020 - July2020, with the phone turning itself off by itself. Reviewers write the most about Brightstar Device Protection Cell Phone Claim and give it 1.1 stars out of 5. When I asked for refund they wanna pay back upfront money and nut 3 yrs plan. Review #2290024 is a subjective opinion of poster. Only the … Such people should be charged and taken care of the government for maki g misleading claims and duping the customers. And Rogers perpetuates it. Brightstar Device Protection Customer Care. Review #2394919 is a subjective opinion of poster. It needs to be investigated on a Federal level in both the USA and Canada. Run when you hear the name. Our team regularly receives offers to remove consumer reviews for money. Very good service and I would recommend. Phone came back great. Insurance Services Office. I have had to use my device protection … Quick to act to supply me with a new phone after repair company could not complete on original time period. And, to add insult to injury, apparently there is a 'deductible' of sorts, so I still have to pay $100.00 to get a replacement. The claim was … Choose Brightstar, they have excellent quality service with well trained staff and instant answers and … www.realthanks.com. This company is out to get as much money out of an individual as possible! Horrible company. Most commonly, consumers tend to contact Brightstar Device Protection to ask questions about: Return/ Replace, Product/ Service, Request for Information. Brightstar very quick to email me with revised quote but no explanation (dropped £110). Email arrived at 03:40 next morning that a replacement phone would be with me that day. Ask for a manager in which I got the response they can't do anything for you, ask for a manager again, to which he transfers me to a manager. Device Protection Solutions. Brightstar … Review #2420353 is a subjective opinion of poster. Ive been contacting brightstar about my refund for weeks now and Ive got no where at all.. Its became frustrating because one person saying this and another saying different.. That stranger then activated a Trellis 7 Android at a Rogers store. Brightstar Device Protection Premium Protection Plan. ", "Never. Have no clue about the logistics.

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